Frequently Asked Questions

Frequently Asked Questions

Overview

We have compiled our most frequently asked questions by topic. Click to find what the answer to your question!

Frankie (Frances) and Jo (Joanne) are co-owner Autumn’s late grandmothers. They were both so influential in her life that she wanted to dedicate and remember them in this way.

Our first scoop shop opened in November 2016 in the Capitol Hill neighborhood of Seattle.

The answer to this question has many parts.

First and foremost, our ingredients and process set us apart. We love traditions of slow, simple and nutritious food. We also really, really appreciate a satisfying sweet treat. So for us, it is vital that we create an ice cream made from the most pure ingredients and process them minimally. And to protect their integrity and highlight their beauty, we keep our ingredient list short, bring out their natural flavors, and do not add any gums or other stabilizers.

Secondly, we make our own milk and bases. If we are using nut milk in the recipe, you can trust that the nut milk has been made in our kitchen from sprouted nuts and filtered water. In order to make the most delicious, nutritious and fresh-tasting ice creams, we found the only way is to make the milk a day or two before making the base and churning the ice cream immediately thereafter.

Lastly (but not least!), in a lot of our recipes, we are using alternative sugars such as dates and maple. Some of our most prized recipes are just dates, our milks and a flavor component such as cocoa or vanilla. We use organic cane sugar in the recipes that require a neutral flavor such as vanilla and believe organic cane sugar is a healthy and great sugar in moderation.

Download a pdf of our nutrition facts

Click here

We use ingredients that come only from plants, which means we are 100% vegan.

We have three scoop shops in the Seattle area. Go to our VISIT page for locations and hours. 

It is a goal and dream of ours to open scoop shops along the West Coast.

We are flattered but we not franchise at this time.

We do have nutrition information for our everyday ice cream flavors. (seasonal flavors are not available at this time). 

View a pdf of our nutrition facts.

Yes, 100%. We do not use any products derived from animals.

Yes, 100%. We do not use any products containing gluten.

A: Our ice cream is made from either cashew or coconut milk, and on occasion we use almond flours and almond butters. We do not use peanuts. Everything will be clearly labeled on our menu so that you can avoid nuts. We do our very best to make sure that there is no cross contamination, but we process everything on the same equipment so we cannot guarantee there aren’t microscopic traces of nuts in our ice cream or sorbet.

A: We do not use any gluten in any of our products, however some of our ingredients are manufactured and processed in a facility outside of ours that also processes some of these items. While we feel that our products are safe, we do encourage people with allergies to consult with their physician before consuming our products.

Based on the Keto diet guidelines, our product is not keto-friendly as we use organic cane sugar or alternative sweeteners like maple syrup, dates, and coconut sugar.

Our ice cream is not certified Kosher.

We use ingredients that come only from plants, which means we are 100% vegan.

Our ice cream is made from either a combination of house made cashew milk and gum-free coconut milk or solely coconut milk.

Most of our ingredients are coming from certified organic farms and purveyors. There may be some seasonal, local fruits and vegetables we use that don’t have an organic certification but are grown with organic practices.

First and foremost, our ingredients and process set us apart. We love traditions of slow, simple and nutritious food. We also really, really appreciate a satisfying sweet treat. So for us, it is vital that we create an ice cream made from the most pure ingredients and process them minimally. And to protect their integrity and highlight their beauty, we keep our ingredient list short, bring out their natural flavors, and do not add any gums or other stabilizers.

Secondly, we make our own milk and bases. If we are using nut milk in the recipe, you can trust that the nut milk has been made in our kitchen from sprouted nuts and filtered water. In order to make the most delicious, nutritious and fresh-tasting ice creams, we found the only way is to make the milk a day or two before making the base and churning the ice cream immediately thereafter.

We have three Everyday flavors that are alternatively sweetened by either dates, maple syrup, and coconut sugar. Those flavors are: Chocolate Date, Date Shake, and Jamocha Chaga Fudge.

Our top sellers are our Mint Brownie, Chocolate Tahini Supercookie, and our Salty Caramel Ash. Each month we release three new seasonal flavors that also fly off the shelves!

Yes, we do! We have two different types of gift cards. For nationwide shipments, please purchase on our ORDER page. These are not redeemable in our physical stores. For a digital version of our scoop shops gift cards, purchase here. This are not redeemable on our website.

Don't fret! We can help you out by emailing hello@frankieandjos.com.

We ship nationally to the lower 48 states. On the top of our website, click the ORDER tab. You must order 4 pints of ice cream when shipping, and each box is sent 2 day air with a large block of dry ice.

You will receive it an email once your order has been processed. 

If the weather in Seattle or the destination the shipment is being delivered causes delays, we will communicate via email and your package will be shipped out the next available shipment day.

We ship our ice cream every Tuesday from Seattle. Depending on its destination, the ice cream will arrived within 1 - 2 business days. If you are a member of our PINT CLUB, it will arrive the first Monday of every month. 

A: We do not offer returns on our ice cream. If you wish to return merchandise items please do not hesitate to reach out to our team at hello@frankieandjos.com and one of our team members will be able to assist you complete a return.

A:If you live in WA, OR, and CA your flat rate is $35 dollars for shipping and handling and your ice cream will be shipped out Tuesday and will arrive by Thursday.
If you live everywhere else in the continental United States, your flat rate is $70 dollars for shipping and handling and will be shipped out Tuesday and will arrive by Thursday.
We ship our merchandise by USPS Priority Mail at a flat rate of $20. This will arrive in a separate package than your ice cream about 1 - 3 days after shipment.

A: We love a party and want to make your event just right. Fill out the form on our CATERING page to get started.

A:Frankie & Jo’s is passionate about sustainable food system improvement, revolutionizing our communities by empowering women and minorities, and tending to Mother Earth. To be considered for a donation, you must be a 501(c)(3) or other qualified charitable organization and serve in the communities where our shops are located. We work hard to support organizations within those categories. We are committed to donating at least .5% of our sales each year to organizations within the commitments above.

A big part of what we do is give back to the community. We would love to hear from you about your donation request. Head over to our DONATION REQUEST page for more information.

There is no one size fits all. We work to build and tend to our partnerships. If you are interested in exploring a partnership please email us at hello@frankieandjos.com and we will go from there.

The first Monday of every month.

You will be charged the first of every month. 

If you would like to end your membership before the it ends, you can cancel it from within your account on our website.

Sorry, we do not allow flavors to be substituted.

Pint Club is a monthly subscription service. We ship  pints of our three monthly seasonal flavors + 1 every day flavor to pair to your doorstep the first of every month. Customers can choose a subscription for two, four, or six months! 

Select your own is where customers can choose between any four of our 13 flavors to be shipped to your doorstep every week.