Always vegan, gluten-free, gum-free, stabilizer-free, and soy-free! Order online now.

Frequently Asked Questions

Frequently Asked Questions


We have compiled our most frequently asked questions by topic. Click to find the answer to your question!

Frankie (Frances) and Jo (Joanne) are co-owner Autumn’s late grandmothers. They were both so influential in her life that she wanted to dedicate and remember them in this way.

Our first scoop shop opened in November 2016 in the Capitol Hill neighborhood of Seattle!

We believe the term 'ice cream' is not limited to being made with dairy from an animal, and that plant-based ice cream is a force for good — inspiring people of all ages and backgrounds in creative ways to eat more plants.

Being certified as a B-Corp means holding our company accountable to our goals for sustainability, climate change, organic practices, supply chain practices, and tending to our team and community.

The answer to this question has many parts.

First and foremost, our ingredients and process set us apart. We love traditions of slow, simple, and nutritious food and also really, really appreciate a satisfying sweet treat. For us, it is vital that we create an ice cream made from the purest ingredients and process them minimally, highlighting their beauty and protecting their integrity by keeping our ingredients list short, bringing out their natural flavors, and never adding gums or other stabilizers to our ice cream.

Secondly, all of our milks and bases are made daily in our Seattle kitchen. If we are using oat or nut milk in the recipe, you can trust it has been made from just filtered water and either organic, gluten-free oats or sprouted nuts. And in order to make the most delicious, nutritious, and fresh-tasting ice cream, we’ve found the only way is to make our milk from scratch and churn the ice cream immediately thereafter.

Lastly (but not least!), many flavors of our ice cream are sweetened exclusively with whole foods or alternative sugars such as Medjool dates, maple, and coconut sugar. Some of our most prized recipes are composed of just our milks, dates, and a flavor component such as organic cocoa or Mexican vanilla. In recipes that require a neutral flavor, we use organic cane sugar, as we believe it to be a healthy and great sugar in moderation.

We use ingredients that come only from plants, which means we are 100% vegan.

We have three scoop shops in Seattle — see our locations and hours on our VISIT page.

You can also find six of our everyday pints in Seattle-area grocery stores such as PCC and Metropolitan Market — see the locations, hours, and available flavors towards the bottom of our VISIT page.

It is a goal and dream of ours to open scoop shops and be in grocery stores along the West Coast!

We are flattered but we do not franchise at this time.

Radically shifting the way you think about ice cream goes beyond a single scoop. Our commitment to changing minds begins with focusing on equitable actions, inclusive practices, and fostering diversity. We are innovators and creators of magic who aim to empower and celebrate voices and stories from all backgrounds in pursuit of deeper connections. At Frankie & Jo’s, everyone is welcome.

See the nutritional information for our everyday ice cream flavors HERE (seasonal flavors are not available at this time).

Yes, 100%. We do not use any products derived from animals.

Yes, 100%. We do not use any products containing gluten.

Our ice cream is made from coconut and oat milk, and on occasion cashew milk. Some of our recipes also include almond flour or almond butter. We do not use peanuts.

Everything will be clearly labeled on our menu so you can avoid nuts. We do our very best to make sure that there is no cross contamination, but we do process everything on the same equipment and cannot guarantee there aren’t microscopic traces of nuts in our ice cream or sorbet.

We do not use gluten in any of our products and make our ice cream in a gluten-free kitchen. However, some of our ingredients come from facilities outside of ours that also process gluten. While we feel that our products are safe, we do encourage people with allergies to consult with their physician before consuming our products.

Based on the Keto diet guidelines, our product is not keto-friendly as we use organic cane sugar or alternative sweeteners like dates, maple syrup, and coconut sugar.

Our ice cream is not certified Kosher.

We use ingredients that come only from plants, which means we are 100% vegan.

Our ice cream is made from gum-free coconut milk and organic, house-made oat milk or solely coconut milk.

We source the majority of our ingredients from certified organic farms and purveyors. There may be some seasonal, local fruits and vegetables we use in our recipes that don’t have an organic certification but are grown with organic practices.

We do not add any gums or other stabilizers to our ice cream.

We currently have three everyday flavors that are alternatively sweetened with dates, maple syrup, and/or coconut sugar: our Chocolate Date, Date Shake, and Jamocha Chaga Fudge ice cream. Keep an eye on our monthly seasonal flavors, as we often include alternatively sweetened ice cream in our rotation!

Our top sellers are our Mint Brownie, Chocolate Tahini Supercookie, and Salty Caramel Ash ice cream. Each month we release three new seasonal flavors that also fly off the shelves!

We ship nationwide to the continental United States! You can order our ice cream HERE. You must order a minimum of 4 pints of ice cream when shipping, and each box is sent with a large block of dry ice.

We ship out of our Seattle headquarters on Mondays, Tuesdays, and Wednesdays. Depending on its destination, the ice cream will arrive within 2 - 3 business days once shipped.

Please email us at if there is any issue or delay with your order.

Once your order is processed and shipped, you will receive a confirmation with tracking information for your order.

If the weather causes delays, we will communicate via email and your package will be shipped out the next available shipment day.

We currently cannot ship to any PO boxes. We apologize for the inconvenience.

We ship our pints of ice cream at a flat rate per box to the continental United States. Rates depend on shipping destination. Shipping to Washington, Oregon and Idaho is $24 per box of four pints. Shipping to California, Nevada, and Utah is $35 per box of four pints. Shipping to the rest of the continental United States is $49 per box of four pints. All shipments have a 4-pint (1 box) minimum per order. Only full boxes complete with four pints can be ordered at this time.

We are currently unable to ship to Alaska, Hawaii, or internationally.

Ice cream will typically arrive within 2-4 business days once shipped, and we ship in packs of four only at this time. We deliver with lots of dry ice and careful handling!

Merchandise and topping orders arrive within 1-5 business days. Any merch purchased with ice cream will ship separately. Shipping rates for merchandise and toppings are based on weight and destination address.

We do not offer returns on our ice cream. If you wish to return merchandise items, please reach out to us at and one of our team members will be able to assist you in completing a return.

Yes, we do! We have two different types of gift cards.

For an in-store gift card, purchase HERE. These are not redeemable on our website and can only be used in our Seattle scoop shops.

You can purchase gift cards to ship ice cream HERE. These are not redeemable in our physical scoop shops and can only be used for nationwide shipments.

Don't fret! We can help you out. Email us at

Frankie & Jo’s is passionate about sustainable food system improvement, revolutionizing our communities by empowering women and minorities, and tending to Mother Earth. To be considered for a donation, you must be a 501(c)(3) or other qualified charitable organization and serve the communities where our shops are located. We are committed to donating at least .5% of our sales each year to organizations within those categories.

Additionally, we donate all of our surplus ice cream to local food banks, women’s shelters, and organizations dedicated to serving those currently experiencing homelessness and food insecurity.

A big part of what we do is give back to the community. We would love to hear from you about your donation request. Head over to our DONATION REQUEST page for more information.

There is no one size fits all — we work hard to build and tend to our community. If you are interested in exploring a partnership with us please email us at

Unfortunately we do not offer catering services but wish you the best of luck with your event!