FAQ

What is plant based ice cream?

We use ingredients that come only from plants, which means we are 100% vegan.

Are your ingredients organic certified?

Most of our ingredients are coming from certified organic farms and purveyors. There may be some seasonal, local fruits and vegetables we use that don’t have an organic certification but are grown with organic practices.

Do you sell online gift cards?

Yes, we do! For online gift cards, please purchase on our ORDER page. Please note: our online gift cards are NOT redeemable in stores.

What if I am allergic to nuts? Can I eat your ice cream?

Everything will be clearly labeled on our menu so that you can avoid nuts. We do our very best to make sure that there is no cross contamination, but we process everything on the same equipment so we cannot guarantee there aren’t microscopic traces of nuts in our ice cream or sorbet.

What, other than being vegan, makes your ice cream different and special?

The answer to this question has many parts.

First and foremost, our ingredients and process set us apart. We love traditions of slow, simple and nutritious food. We also really, really appreciate a satisfying sweet treat. So for us, it is vital that we create an ice cream made from the most pure ingredients and process them minimally. And to protect their integrity and highlight their beauty, we keep our ingredient list short, bring out their natural flavors, and do not add any gums or other stabilizers.

Secondly, we make our own milk and bases. If we are using nut milk in the recipe, you can trust that the nut milk has been made in our kitchen from sprouted nuts and filtered water. In order to make the most delicious, nutritious and fresh-tasting ice creams, we found the only way is to make the milk a day or two before making the base and churning the ice cream immediately thereafter.

Lastly (but not least!), in a lot of our recipes, we are using alternative sugars such as dates and maple. Some of our most prized recipes are just dates, our milks and a flavor component such as cocoa or vanilla. We use organic cane sugar in the recipes that require a neutral flavor such as vanilla and believe organic cane sugar is a healthy and great sugar in moderation.

Is your ice cream safe for people with Celiac Disease?

We do not use any peanuts, soy or gluten in any of our products, however some of our ingredients are manufactured and processed in a facility outside of ours that also processes some of these items. While we feel that our products are safe, we do encourage people with allergies to consult with their physician before consuming our products.

Who are Frankie & Jo?

Frankie (Frances) and Jo (Joanne) are co-owner Autumn’s late grandmothers. They were both so influential in her life that she wanted to dedicate and remember them in this way.

Do you have nutrition facts for your ice cream?

We do have nutrition information for our everyday ice cream flavors available at all of our scoop shops upon request (seasonal flavors are not available at this time).

Do you sell gift cards at your shops?

Yes - we do! Purchasing from our of state for someone who lives in Seattle? CLICK HERE .

I don't live in Seattle - how can I get your delicious ice cream?

We ship nationally to the lower 48 states. On the top of our website, click the ORDER tab. You must order 4 pints of ice cream when shipping, and each box is sent 2 day air with a large block of dry ice.

When will my order ship?

We ship our ice cream every Tuesday from Seattle. Orders *must* be placed by noon PST every Monday and cut off times are pretty strict.

Do you cater events and what are the options?

Yes! Visit our CATERING page for options and pricing.