NEW FLAVORS LAUNCHING FEBRUARY 7TH


Frequently Asked Questions

Frequently Asked Questions

Overview

We have compiled our most frequently asked questions by topic. Click to find the answer to your question!

Frankie (Frances) and Jo (Joanne) are co-owner Autumn’s late grandmothers. They were both so influential in her life that she wanted to dedicate and remember them in this way.

Our first scoop shop opened in November 2016 in the Capitol Hill neighborhood of Seattle!

We believe the term 'ice cream' is not limited to being made with dairy from an animal, and that plant-based ice cream is a force for good — inspiring people of all ages and backgrounds in creative ways to eat more plants.

Being certified as a B-Corp means holding our company accountable to our goals for sustainability, climate change, organic practices, supply chain practices, and tending to our team and community.

The answer to this question has many parts.

First and foremost, our ingredients and process set us apart. We love traditions of slow, simple, and nutritious food, and we create ice cream made from the purest, minimally processed ingredients, highlighting their beauty and protecting their integrity in the process. By keeping our ingredients list short, we are able to bring out natural flavors, colors, and whimsical combinations you truly cannot find anywhere else.

Secondly, all of our milks and bases are made daily, by hand, by us - almost every other ice cream company uses pre-purchased bases. If we are using oat or nut milk in the recipe, you can trust it has been made from just filtered water and either organic, gluten-free oats or sprouted nuts, from scratch, and churned fresh in our Seattle kitchen.

Additionally, many flavors of our ice cream are composed with superfoods, vegetables, whole fruits, or sweetened exclusively with alternative sugars such as Medjool dates, maple, and coconut sugar. Some of our most prized recipes are composed of the purest ingredients like organic cocoa, Mexican vanilla, or a nutritional powerhouse like maca or ashwaghanda. We believe in creativity, functional foods, and a touch of magic to create the absolute best ice cream on the planet.

We use ingredients that come only from plants, which means we are 100% vegan.

We have three scoop shops in Seattle, and one in Larkspur, California — see our locations and hours on our VISIT page.


You can also find our pints in Seattle-area grocery stores such as PCC and Metropolitan Market — see the stores towards the bottom of our VISIT page.

We currently have three scoop shops in the Seattle area, and one scoop shop in the Bay Area. It is a goal and dream of ours to open scoop shops along the West Coast - please let us know where you'd like us to head next!

We are flattered but we do not franchise at this time.

Radically shifting the way you think about ice cream goes beyond a single scoop. Our commitment to changing minds begins with focusing on equitable actions, inclusive practices, and fostering diversity. We are innovators and creators of magic who aim to empower and celebrate voices and stories from all backgrounds in pursuit of deeper connections. At Frankie & Jo’s, everyone is welcome.

See the nutritional information for our everyday ice cream flavors on the backs of our pints. Seasonals and other items nutritional information can be provided upon request!

Yes, 100%. We do not use any products derived from animals.

Yes, 100%. We do not use any products containing gluten.

Our ice cream is made from coconut and oat milk, but we do on occasion use nut milks, nut flours or nut butters. We do not use peanuts.

Nuts are clearly labeled on our menu, and you can always find full ingredients listed on our website. Feel free to ask your scooper at any of our shops for full ingredient information, as well.

*We do our very best to make sure that there is no cross contamination, but we do process everything on the same equipment and cannot guarantee there aren’t microscopic traces of nuts in our ice cream or sorbet.

We do not use gluten in any of our products and make our ice cream in a gluten-free kitchen. However, some of our ingredients come from facilities outside of ours that also process gluten. While we feel that our products are safe, we do encourage people with allergies to consult with their physician before consuming our products.

Based on the Keto diet guidelines, our product is not keto-friendly as we use organic cane sugar or alternative sweeteners like dates, maple syrup, and coconut sugar.

Our ice cream is not certified Kosher.

We use ingredients that come only from plants, which means we are 100% vegan.

Yes! We are fully certified as a Non-GMO organization, meaning, our products are made without genetic engineering and ingredients not derived from GMOs. Non-GMO certified additionally means that our products are compliant with the Non-GMO Project Standard, which includes stringent provisions for testing, traceability, and segregation.

Our ice cream is made from gum-free coconut milk and organic, house-made oat milk or solely coconut milk.

We source the majority of our ingredients from certified organic farms and purveyors. There may be some seasonal, local fruits and vegetables we use in our recipes that don’t have an organic certification but are grown with organic practices.

We do not add any gums or other stabilizers to our ice cream.

We currently have two everyday flavors that are alternatively sweetened with dates, maple syrup, and/or coconut sugar: our Chocolate and Jamocha Chaga Fudge (Seattle shops only). Keep an eye on our monthly seasonal flavors, as we often include alternatively sweetened ice cream in our rotation!

Our top sellers are our Supercookies and Cream, Chocolate Tahini Supercookie, and Strawberry Milk ice cream, but classics like California Cabin and date-sweetened Chocolate have their loyal fanbases as well - and each month, we release three super special seasonal flavors that are not to be missed.

We ship nationwide to the continental United States! You can order our ice cream HERE. You must order a minimum of four pints of ice cream when shipping, and each box is sent with a large block of dry ice.

We ship from our Seattle headquarters on Tuesdays and Wednesdays excluding federal holidays.

Ice cream items ship via FedEx 2Day shipping. According to FedEx, once shipped, ice cream items arrive by the end of the second business day (Monday–Friday excluding federal holidays) by 5:00 p.m. to most areas and by 8 p.m. to residences.

Merchandise and toppings ship via USPS. Shipping times for merchandise and toppings depend on the USPS shipping option selected at checkout. Available USPS options are First Class Package, Priority Mail and Ground Advantage depending on location and package specifications.

Shipping terms, times and estimates are provided to us by FedEx and USPS and are subject to change at any time without notice. Carriers can experience delays that are beyond our control. If your shipment arrives late due to a carrier delay, please reach out to us and we will do everything we can to help you.

Once your order is processed and shipped, you will receive a confirmation with tracking information for your order.

If the weather causes delays, we will communicate via email and your package will be shipped out the next available shipment day.

We currently cannot ship to any PO boxes. We apologize for the inconvenience.

All sales are final.

We want you to enjoy your ice cream while it's still frozen. To make sure your ice cream makes it to your freezer, we strongly encourage you to be present to receive your ice cream order. Ice cream in boxes that are left unattended after delivery may melt.

Carriers sometimes experience delays that are beyond our control. If your box arrives late from a carrier delay, please reach out and we will do everything we can to help you.

To order more than 6 ice cream items, simply place multiple orders or contact us at hello@frankieandjos.com.

Yes, we do! We have two different types of gift cards.

For an in-store gift card, purchase HERE. These are not redeemable on our website and can only be used in our scoop shops.


You can purchase gift cards to ship ice cream HERE. These are not redeemable in our physical scoop shops and can only be used for nationwide shipments.

Don't fret! We can help you out. Email us at hello@frankieandjos.com.

Frankie & Jo’s is passionate about sustainable food system improvement, revolutionizing our communities by empowering women and minorities, and tending to Mother Earth. To be considered for a donation, you must be a 501(c)(3) or other qualified charitable organization and serve the communities where our shops are located. We are committed to donating at least .5% of our sales each year to organizations within those categories.

Additionally, we donate all of our surplus ice cream to local food banks, women’s shelters, and organizations dedicated to serving those currently experiencing homelessness and food insecurity.

A big part of what we do is give back to the community. We would love to hear from you about your donation request. Head over to our DONATION REQUEST page for more information.

There is no one size fits all — we work hard to build and tend to our community. If you are interested in exploring a partnership with us please email us at hello@frankieandjos.com.

You can view our catering offerings here. For further questions on catering and special events, please reach out to hello@frankieandjos.com

You can reach us via email at hello@frankieandjos.com, or you can reach our individual scoop shops by phone.